Refund policy
Introduction
At Acadex Write, we are committed to providing high-quality academic writing services to meet your needs. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.
1. Eligibility for Refunds
1.1. Quality Issues:
You may request a refund if the delivered work does not meet the quality standards or specifications outlined in your order. This includes issues such as incomplete work, major errors, or failure to adhere to the provided guidelines.
1.2. Late Delivery:
If your assignment is not delivered within the agreed deadline, you may be eligible for a refund, provided that the delay was not due to factors outside our control (e.g., additional client requests or changes).
1.3. Order Cancellation:
Refunds for order cancellations are subject to the timing of the cancellation and the progress of the work. If you cancel your order before work begins, you may be eligible for a full refund. If the work is in progress or completed, a partial refund may be issued based on the extent of the work done.
2. Non-Eligibility for Refunds
2.1. Change of Mind:
Refunds will not be issued if you change your mind about using our services or if you are dissatisfied with the work due to personal reasons unrelated to the quality or delivery of the work.
2.2. Plagiarism Issues:
While we strive to provide original content, we do not guarantee specific grades or academic outcomes. Refunds will not be issued if the work is rejected due to issues that could be resolved through revision.
3. Requesting a Refund
3.1. Procedure:
To request a refund, please contact our support team at refund@acadexwrite.com within 30 days of receiving your completed work. Provide details of your refund request, including your order number and the reason for the request.
3.2. Evaluation:
Once we receive your request, our team will review it and determine if a refund is applicable based on our policy. We may request additional information or documentation to process your request.
3.3. Refund Processing:
If your refund request is approved, we will process the refund using the original payment method. Please allow [specified period, e.g., 5-7 business days] for the refund to be reflected in your account.
4. Contact Us
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:
Acadex Write
Email – refund@acadexwrite.com
